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Got a question? Chances are, the answer is already waiting for you in the FAQ below—most customers find exactly what they need in just seconds. Take a quick look before reaching out, and you might save yourself some time!
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FAQ

Answers to most common questions about products, orders, shipments, and payments.
Returns, Exchanges, Claims
How do I return, exchange, or submit a claim? Plus

These matters are handled through our portal. Click here and log in using the order number and email address you provided when placing your order.
What is your return policy? Plus

You can request a return for unworn and unused items within 14 days of receiving your order. The return must be registered within this period, and the items should be shipped back to our warehouse within reasonable time.

Items must be returned in their original condition and packaging. Any product that is damaged, unsellable, or missing parts due to reasons not related to our error may be rejected or eligible for a partial refund.

Please see the full return policy here.
Shipping
Where is my order? Plus

Once your order ships, you'll receive a tracking link via email. Please be aware that our team has access only to the same information displayed in the tracking link. If your order appears to be lost, we’re happy to assist in initiating an investigation with the shipping company.
When will my order ship? Plus

Orders placed before 14:00 / 2:00 PM CET (Monday to Friday) are typically shipped the same day. However, please note that processing times may be longer during periods of high order volume.
What is your shipping policy? Plus

Please see our full shipping policy here.
our products
Where are your products made? Plus

Our shoes are proudly handmade in Portugal, with the majority of our materials sourced from European suppliers. This approach not only supports quality and craftsmanship but also aligns with our values of sustainability and local production.
What makes Wyde different from other brands? Plus

We craft functional footwear that respects human anatomy and foot function while meeting the demands of modern life. Each of our shoes features a wide, foot-shaped toe box for optimal big-toe alignment, zero drop, and zero toe spring.

We also design our shoes to allow unrestricted toe bending, ensuring natural movement. These design principles are at the heart of our commitment to foot health, and we never compromise on them.
sustainability
What sustainability practices do you follow? Plus

At Wyde, local production and the use of sustainable, non-toxic materials with minimal plastic are core to our values.

Handmade in Portugal, our shoes are free from PFCs, AZO colors, and heavy metals, fully compliant with EU regulations such as REACH and CADS norms.
sizing
How do I know if Wyde shoes will fit my feet comfortably? Plus

We offer multiple ways to help you find your ideal fit. You can use our digital sizing tool, "Get Your Best Fit," on each product page or measure manually with a measuring tape. When measuring yourself, note that the measurements provided reflect the insole size.

We recommend leaving 0.3-1.0 cm of space in front of your toes, depending on your comfort preference.
orders
How do I enter a discount code? Plus

All discount or campaign codes are entered into the final stage of the cart.

On mobile: The 'Discount Code' box is all the way at the bottom.

On desktop: The 'Discount Code' box is to the right.
I forgot to enter my discount code, what do I do? Plus

We are not able to retroactively apply discount codes, so please check that you have entered it correctly on the checkout page one extra time.
Can I cancel or change my order? Plus

Unfortunately, once your order has been successfully placed, we cannot issue any changes or cancellations.

Once you have received your unwanted order, please return it to us in accordance with our Return Policy for a refund.
How do I find out if an item is back in stock? Plus

To be notified when an item or size is back in stock, go to the product page and select the size you want.

Then, click the ‘Notify Me’ button and enter your email address. You will receive an email as soon as the item or size is available.
Read all reviews

loved by 7000+ customers 
around the world

REVOLUTIONARY!!!

The only pair of shoes that have wide toe box and a cool modern design.
Other brands wide toe box shoes have old and objectively ugly designs.
The Arcus are currently the most comfortable and elegant sneakers I have.
Wydefootwear is on top in terms of innovation and it will be hard for me to change brand.
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Tommaso T.
Italy

Tolle Schuhe die perfekt passen!

Ich habe über ein Jahr nach Schuhen gesucht, die zu meiner Fußform passen - alle anderen "weiten" Schuhe quetschen meine Zehen zusammen und verursachen Schmerzen im großen Zeh beim Laufen.


Und nun endlich: Ich habe DEN Schuh für mich gefunden!
Gerade ist er mit der Post angekommen. - Sofort anprobiert und: Er passt PERFEKT! Ich bin wirklich sehr froh, endlich passende - und schöne (!) - Schuhe gefunden zu haben.
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Andi
Germany

Love them! Arcus is fantastic for us with foot problems. I am greatly satisfied.
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Linda G
Sweden

Underbara skor!

Helt underbara skor! Jag har ett par Arcus i svart som jag nu bor i. Jag vill inte ha några andra skor nu och kommer därför beställa även hallux omgående.
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C.S.
Sweden

Is so good

Looking for a wide toe box shoe for downhill skateboarding and this is what I want!
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Longb
Taiwan

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