Return Policy

We want you to love every product you purchase from us, and we’re here to make returns as simple as possible. If something isn’t quite right, you can find information below on our return process and guidelines for exchanges and refunds.

Free Exchanges within the EU

We offer free size exchanges within the European Union. If in the USA, an exchange fee is charged. Please note that exchanges are only available for size adjustments. To exchange colors or models, please place a new order and return the original item.

How To Exchange

Register your exchange via our return portal

Follow the instructions and choose your new size

Once the exchange has been registered, no changes can be made as this is automatic

You will receive your return label and instructions by email

As soon as your return is received at the warehouse, a new product will be shipped

Please note that we do not reserve products at the warehouse. If you want faster handling, please place a new order.

Return Policy

You can request a return for unworn and unused items within 14 days of receiving your order. The return must be registered within this period, and the items should be shipped back to our warehouse within reasonable time.

Items must be returned in their original condition and packaging. Any product that is damaged, unsellable, or missing parts due to reasons not related to our error may be rejected or eligible for a partial refund.

Return Shipping

We provide prepaid return labels for the following regions, with the cost deducted from your refund:

Sweden: 100 SEK (DHL)
Within EU: 10 EUR (DHL)
USA: 36 USD (UPS)

For other regions, we cannot provide prepaid return labels, and return shipping costs must be covered by the customer. We also don’t charge any fees for the handling of the product.

Shipping fees for initial orders, whether full or partial, are non-refundable.

Return Process

If you're in the EU or USA, a return label will be automatically generated when you request a return within the eligible time frame.

Once your return reaches our warehouse, please allow 3-7 business days for processing. Approved refunds will be issued to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to post the refund.

If 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@wydefootwear.com.

Return Drop Off Locations

DHL Service Point Locations

UPS Access Point Locations

Uncollected Orders

If you don't pick up your order or refuse it, we reserve the right to charge you for the return shipping cost & warehouse handling.

Non-Returnable Items

For hygiene reasons, the following items are non-returnable:

Toe Spacers & Toe Separators (no returns accepted)

Socks (no returns accepted if packaging is broken)

If experiencing any issues with the products, please reach out to our support team support@wydefootwear.com

Damages & Issues

While we conduct quality checks on all products, mistakes can happen. If you receive a defective, damaged, or incorrect item, please notify us immediately so we can address the issue. Damage claims must be submitted before returning the product.

Wyde Footwear is not responsible for orders lost due to incorrect shipping information provided by the customer. Please double-check your details at checkout to avoid issues.

Additionally, Wyde is not responsible for unclaimed or refused packages. For lost packages, please contact the shipping carrier directly, as we cannot assist beyond the tracking information once the package leaves our warehouse.

What Makes Wyde Unique?

Wide Toe Box for optimal function

Our shoes have a wide toe box that lets your toes spread out the way they're meant to. A lot of brands say this, but we actually do it.

This means your feet can be in their natural shape, and your big toe stays straight. This is good for your toes because it helps them stay aligned, strong, and work properly.

Flexible where it matters

The sole of our shoes is really bendy, which means your foot can move freely. This flexibility is great for your big toe, as it helps it move well, which is important when you walk or run. It helps your foot change between being flexible and firm at the right times while you're walking.

Zero Drop & No Toe Spring

Our shoes are designed so your weight is evenly spread across your whole foot when you stand or walk. This helps you walk and move in a more natural way. It's also good for the muscles in your heels and calves because it lets them move fully and get stronger. Plus, our shoes help the muscles in your foot work better and support the arch of your foot naturally.

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loved by 6000+ customers  around the world

Tolle Schuhe die perfekt passen!

Ich habe über ein Jahr nach Schuhen gesucht, die zu meiner Fußform passen - alle anderen "weiten" Schuhe quetschen meine Zehen zusammen und verursachen Schmerzen im großen Zeh beim Laufen.

Und nun endlich: Ich habe DEN Schuh für mich gefunden!
Gerade ist er mit der Post angekommen. - Sofort anprobiert und: Er passt PERFEKT! Ich bin wirklich sehr froh, endlich passende - und schöne (!) - Schuhe gefunden zu haben.

Andi

Germany

Stay in touch

@wydefootwear

why get functional footwear?

We aim to reintroduce the innate human foot function that we believe can be restored in nearly everyone. Our shoes are meticulously designed to mirror the form of real feet, ensuring that you don't have to compromise between style and comfort. You deserve both, and we're here to deliver.

Happier feet

We have assisted thousands of individuals in breaking free from tight shoes and reclaiming their foot freedom.

Deformity Prevention

In our study, 'The Shoe Effect,' we have scientifically proven that modern footwear contributes to foot deformities.

Improve Mobility and Flexibility

We believe that the foot plays a central role in overall bodily function. Experience it for yourself!

Foot Strength

Another study demonstrates that wearing functional footwear led to a 57.4% improvement in foot strength