Contact

Got a question? Chances are, the answer is already waiting for you in the FAQ below—most customers find exactly what they need in just seconds. Take a quick look before reaching out, and you might save yourself some time!

FAQ

Find answers to our most common questions about returns & exchanges, shipping, our products and more.

returns, exchanges, claims

How do I return, exchange, or submit a claim?

These matters are handled through our portal. Click here and log in using the order number and email address you provided when placing your order.

What is your return policy?

You can request a return for unworn and unused items within 14 days of receiving your order. The return must be registered within this period, and the items should be shipped back to our warehouse within reasonable time.

Items must be returned in their original condition and packaging. Any product that is damaged, unsellable, or missing parts due to reasons not related to our error may be rejected or eligible for a partial refund.

Please see the full return policy here

shipping

Where is my order?

Once your order ships, you'll receive a tracking link via email. Please be aware that our team has access only to the same information displayed in the tracking link. If your order appears to be lost, we’re happy to assist in initiating an investigation with the shipping company.

When will my order ship?

Orders placed before 14:00 / 2:00 PM CET (Monday to Friday) are typically shipped the same day. However, please note that processing times may be longer during periods of high order volume.

What is your shipping policy?

Please see our full shipping policy here

our products

Where are your products made?

Our shoes are proudly crafted mainly in Portugal, with the majority of our materials sourced from European suppliers. This approach not only supports quality and craftsmanship but also aligns with our values of sustainability and local production. For our athletic shoes, we collaborate with selected factories in China.

What makes Wyde different from other brands?

We craft functional footwear that respects human anatomy and supports natural foot movement while meeting the demands of modern life. Each of our shoes features a wide, foot-shaped toe box, zero drop, and no toe spring—all intentional design choices made to give your feet room to move comfortably and naturally.

These design principles reflect our commitment to thoughtful, foot-friendly footwear, and we never compromise on them.

sustainability

What sustainability practices do you follow?

At Wyde, we focus on local production and the use of carefully selected materials with minimal plastic. Our shoes are handmade in Portugal and made without PFCs, AZO dyes, or intentionally added heavy metals, and they meet EU standards such as REACH and CADS.

sizing

How do I know if Wyde shoes will fit my feet comfortably?

We offer multiple ways to help you find your ideal fit. You can use our digital sizing tool, "Get Your Best Fit," on each product page or measure manually with a measuring tape.

When measuring yourself, note that the measurements provided reflect the insole size. We recommend leaving 0.3-1.0 cm of space in front of your toes, depending on your comfort preference.

Please check the size guide here

orders

How do I enter a discount code?

All discount or offer codes are entered into the final stage of the cart.

On mobile: The 'Discount Code' box is all the way at the bottom.

On desktop: The 'Discount Code' box is to the right.

I forgot to enter my discount code, what do I do?

We are not able to retroactively apply discount codes, so please check that you have entered it correctly on the checkout page one extra time.

Can I cancel or change my order?

Unfortunately, once your order has been successfully placed, we cannot issue any changes or cancellations. Once you have received your unwanted order, please return it to us in accordance with our Return Policy for a refund.

How do I find out if an item is back in stock?

To be notified when an item or size is back in stock, go to the product page and select the size you want. Then, click the ‘Notify Me’ button and enter your email address.

You will receive an email as soon as the item or size is available.