We offer free size exchanges within the United States. For other regions, please register your return and place a new order.
For orders in the United States:
Register your exchange via our return portal
Follow the instructions and choose your new size
Once the exchange has been registered, no changes can be made as this is automatic
You will receive your return label and instructions by email
As soon as your return is received at the warehouse, a new product will be shipped
Please note that we do not reserve products at the warehouse. If you want faster handling, please place a new order.
For all other regions:
Please register your return and place a new order.
You have the right to return your products within 14 days from the day you received the item(s).
How to proceed:
✔ Register your return request via our return service
Please note:
The refund will be issued using the same payment method used for the original transaction.
We may withhold the refund until we have received the returned item.
For questions regarding the right of returns, please contact us at:
support@wydefootwear.com
You must the return of the item(s) no later than 14 days after notifying us of your return.
How to return your item:
Shipping fees for initial orders, whether full or partial, are non-refundable.
You are only responsible for any reduction in value of the item if it has been handled beyond what is necessary to determine its characteristics and function.
Full refund applies if:
A depreciation deduction may apply if:
Within the USA, a return label will be automatically generated when you request a return within the eligible time frame.
Once your return reaches our warehouse, please allow 3-7 business days for processing. Approved refunds will be issued to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to post the refund.
If 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@wydefootwear.com.
If you don't pick up your order or refuse it, we reserve the right to charge you for the return shipping cost & warehouse handling.
For hygiene reasons, the following items are non-returnable:
Toe Spacers & Toe Separators (no returns accepted)
Socks (no returns accepted if packaging is broken)
If experiencing any issues with the products, please reach out to our support team support@wydefootwear.com
While we conduct quality checks on all products, mistakes can happen. If you receive a defective, damaged, or incorrect item, please notify us immediately so we can address the issue. Damage claims must be submitted before returning the product.
Wyde Footwear is not responsible for orders lost due to incorrect shipping information provided by the customer. Please double-check your details at checkout to avoid issues.
Additionally, Wyde is not responsible for unclaimed or refused packages. For lost packages, please contact the shipping carrier directly, as we cannot assist beyond the tracking information once the package leaves our warehouse.
Our shoes have a wide toe box that lets your toes spread out the way they're meant to. A lot of brands say this, but we actually do it.
This means your feet can be in their natural shape, and your big toe stays straight. This is good for your toes because it helps them stay aligned, strong, and work properly.
The sole of our shoes is really bendy, which means your foot can move freely. This flexibility is great for your big toe, as it helps it move well, which is important when you walk or run. It helps your foot change between being flexible and firm at the right times while you're walking.
Our shoes are designed so your weight is evenly spread across your whole foot when you stand or walk. This helps you walk and move in a more natural way. It's also good for the muscles in your heels and calves because it lets them move fully and get stronger. Plus, our shoes help the muscles in your foot work better and support the arch of your foot naturally.
REVOLUTIONARY!!!
The only pair of shoes that have wide toe box and a cool modern design.
Other brands wide toe box shoes have old and objectively ugly designs.
The Arcus are currently the most comfortable and elegant sneakers I have.
Wydefootwear is on top in terms of innovation and it will be hard for me to change brand.
Best shoes. Absolutely love these shoes. They are honestly the best shoes I have ever worn. So so comfy.
Love them! Arcus is fantastic for us with foot problems. I am greatly satisfied.
Underbara skor!
Helt underbara skor! Jag har ett par Arcus i svart som jag nu bor i. Jag vill inte ha några andra skor nu och kommer därför beställa även hallux omgående.
Is so good
Looking for a wide toe box shoe for downhill skateboarding and this is what I want!
REVOLUTIONARY!!!
The only pair of shoes that have wide toe box and a cool modern design.
Other brands wide toe box shoes have old and objectively ugly designs.
The Arcus are currently the most comfortable and elegant sneakers I have.
Wydefootwear is on top in terms of innovation and it will be hard for me to change brand.
Best shoes. Absolutely love these shoes. They are honestly the best shoes I have ever worn. So so comfy.
Love them! Arcus is fantastic for us with foot problems. I am greatly satisfied.
Underbara skor!
Helt underbara skor! Jag har ett par Arcus i svart som jag nu bor i. Jag vill inte ha några andra skor nu och kommer därför beställa även hallux omgående.
Is so good
Looking for a wide toe box shoe for downhill skateboarding and this is what I want!
