returns, exchanges, claims
These matters are handled through our portal. Click here and log in using the order number and email address you provided when placing your order.
You can request a return for unworn and unused items within 14 days of receiving your order. The return must be registered within this period, and the items should be shipped back to our warehouse within reasonable time.
Items must be returned in their original condition and packaging. Any product that is damaged, unsellable, or missing parts due to reasons not related to our error may be rejected or eligible for a partial refund.
Please see the full return policy here
shipping
Once your order ships, you'll receive a tracking link via email. Please be aware that our team has access only to the same information displayed in the tracking link. If your order appears to be lost, we’re happy to assist in initiating an investigation with the shipping company.
Orders placed before 14:00 / 2:00 PM CET (Monday to Friday) are typically shipped the same day. However, please note that processing times may be longer during periods of high order volume.
Please see our full shipping policy here
our products
Our shoes are proudly crafted in Portugal, with the majority of our materials sourced from European suppliers. This approach not only supports quality and craftsmanship but also aligns with our values of sustainability and local production.
We craft functional footwear that respects human anatomy and foot function while meeting the demands of modern life. Each of our shoes features a wide, foot-shaped toe box for optimal big-toe alignment, zero drop, and zero toe spring. We also design our shoes to allow unrestricted toe bending, ensuring natural movement.
These design principles are at the heart of our commitment to foot health, and we never compromise on them.
sustainability
At Wyde, local production and the use of sustainable, non-toxic materials with minimal plastic are core to our values. Handmade in Portugal, our shoes are free from PFCs, AZO colors, and heavy metals, fully compliant with EU regulations such as REACH and CADS norms.
sizing
We offer multiple ways to help you find your ideal fit. You can use our digital sizing tool, "Get Your Best Fit," on each product page or measure manually with a measuring tape.
When measuring yourself, note that the measurements provided reflect the insole size. We recommend leaving 0.3-1.0 cm of space in front of your toes, depending on your comfort preference.
Please check the size guide here
orders
All discount or offer codes are entered into the final stage of the cart.
On mobile: The 'Discount Code' box is all the way at the bottom.
On desktop: The 'Discount Code' box is to the right.
We are not able to retroactively apply discount codes, so please check that you have entered it correctly on the checkout page one extra time.
Unfortunately, once your order has been successfully placed, we cannot issue any changes or cancellations. Once you have received your unwanted order, please return it to us in accordance with our Return Policy for a refund.
To be notified when an item or size is back in stock, go to the product page and select the size you want. Then, click the ‘Notify Me’ button and enter your email address.
You will receive an email as soon as the item or size is available.