Returns and Refunds Policy
At Wyde Footwear, our mission is to ensure your satisfaction with every purchase. If you're not completely satisfied, we're here to assist you. Our returns & refunds policy is designed to best serve customers, while simultaneously staying true to our sustainability objectives.
You can return your unworn/unused item(s) to our warehouse in Sweden for a refund within 30 days of placing your order. For a return to be accepted by the warehouse, the return must be registered at login.wydefootwear.com within 30 days of purchase. If the return is not registered, it will not reach the warehouse and will therefore not be accepted.
Please note that we only offer refunds. If you wish to exchange your item(s), kindly place a new order.
You have the option to use our prepaid returns label for a fee of €10.00 EUR (within EU) $20.00 USD (Outside EU) deducted from your refund or choose a shipping provider of your preference. You can take the product to your local post office and select the slowest, least expensive shipping method. It is highly recommended to choose a shipping option that offers a tracking number. Wyde Footwear is not responsible for any shipping carriers' lost items.
If you return all ordered products, we will refund the outbound shipping costs along with the value of the returned product(s). For partial returns, outbound shipping costs are non-refundable.
Duties and Taxes
Duties and taxes collected by your local customs authority during checkout are non-refundable. If you're seeking a refund of duties and taxes, please follow the guidelines provided by your local customs office. Remember that only the order recipient can claim these fees with the returns paperwork.
For Canadian customers: Please apply for a refund here
Conditions for Refund
Any returned item not in its original condition or packaging, damaged, deemed unsellable, or missing parts for reasons not due to our error may be rejected or qualified for a partial refund.
Certain items are non-returnable due to hygiene reasons or specific conditions:
- Toe Spacers (hygienic product - zero returns accepted)
- Socks (hygienic product - zero returns accepted if packaging is opened)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Our team is always ready to help, please contact us at email@example.com or at the website live-chat.
Wyde Footwear is not responsible for lost orders due to incorrect addresses provided by the customer. Please take your time while checking out on our website to ensure that your order contains all of the correct information.
Wyde Footwear is not responsible for any unclaimed or refused orders.
Any questions regarding lost packages should be directed to the shipping provider, as Wyde has no control beyond the tracking information once the item is shipped from our warehouse.