30 days from the day you receive your order. Register the return in our portal within those 30 days.
Try them indoors on a clean floor. Shoes need to come back unused, in original condition, and in the original box. If the shoes show visible wear, sole scuffs, creases, marks, or any signs of outdoor use, we reserve the right to refuse the return. If you're unsure whether your pair still counts as unused, email support@wydefootwear.com before sending them back and we'll take a look. Keep the original packaging until you've decided.
1. Go to our return portal: Click here
2. Enter your email and order number
3. Pick 'Exchange' for a different size, or 'Return' for a refund
4. Follow the instructions you receive by email
We provide a prepaid return label for orders within Sweden, the EU, and the USA. For all other markets you arrange and pay for return shipping yourself. We'll email you the return address and information.
Yes, completely free in Sweden, the EU, and the USA. No fee, no return shipping cost. All other markets need to place a new order in the desired size and register the original as a return.
Returns for a refund have a small fee in some markets (covers the prepaid label and warehouse handling). Sweden 100 SEK, EU €10, USA ≈$10. Norway, Switzerland, UK, Canada, and other international markets: no fee from us, but you cover return shipping yourself.
Once your return reaches our warehouse, we inspect it and process the refund within 5 business days. Please note that during high season it may take up to 14 business days. The refund goes back to your original payment method. Your bank may take a few extra days to show it.
Original outbound shipping (if you paid for it) isn't refunded. Where a return fee applies in your market, that's also deducted. The fees are listed under Costs above.
In Sweden, the EU, and the USA, size exchanges are completely free.
Register the exchange in our portal, send the original pair back with the prepaid label, and we ship the new size as soon as your return arrives.
If the new size is out of stock when your return reaches us, we'll contact you. You can wait for restock (we'll reserve your size), switch to a different colour or model, or get a refund. Want to change colour or model? Place a new order and register the original as a return.
Email support@wydefootwear.com as soon as possible with your order number, clear photos in good lighting and a detailed explanation on the issue.
If a package isn't collected and comes back to us, we can resend it (you cover the new shipping) or refund it. If we refund, we reserve the right to deduct any costs we incur (return shipping, customs, warehouse handling) from the refund.
For hygiene reasons, some items have limited or no return eligibility:
All other items are fine to return as long as they come back unused and in their original packaging.
Warranty period depends on your market. Sweden 3 years (konsumentköplagen), EU 2 years, Norway 5 years (Forbrukerkjøpsloven), Switzerland 2 years, UK 3 years brand warranty plus statutory rights, USA/Canada/rest of world 2 years brand warranty.
The warranty covers manufacturing defects and material faults under normal use. It doesn't cover normal wear and tear, damage from misuse, or shoes used outside their intended purpose (e.g. sneakers used on rough trails or in industrial settings).
To make a claim: email support@wydefootwear.com with your order number, photos of the issue, and a detailed description of when and how it appeared.
We respond within 1-3 business days. If it's a covered defect we'll send a replacement or refund.
We'll do our best to make it right. If we can't agree, you have local dispute-resolution options.
support@wydefootwear.com
We typically respond within 1 to 2 business days.
For pre-purchase questions about whether our shoes will work for your feet (hallux valgus, narrow heels, plantar fasciitis, etc.), email us.
Our team are licensed physiotherapists or foot function specialists and can give specific advice for your foot.
Our shoes have a wide toe box that lets your toes spread out the way they're meant to. A lot of brands say this, but we actually do it.
This means your feet can be in their natural shape, and your big toe stays straight. This is good for your toes because it helps them stay aligned, strong, and work properly.
The sole of our shoes is really bendy, which means your foot can move freely. This flexibility is great for your big toe, as it helps it move well, which is important when you walk or run. It helps your foot change between being flexible and firm at the right times while you're walking.
Our shoes are designed so your weight is evenly spread across your whole foot when you stand or walk. This helps you walk and move in a more natural way. It's also good for the muscles in your heels and calves because it lets them move fully and get stronger. Plus, our shoes help the muscles in your foot work better and support the arch of your foot naturally.
