Return Policy

We want you to love every product you purchase from us, and we’re here to make returns as simple as possible. If something isn’t quite right, you can find information below on our return process and guidelines for exchanges and refunds.

Free Exchanges within the EU

We offer free size exchanges within the European Union. For other regions, please register your return and place a new order. Please note that exchanges are only available for size adjustments. To exchange colors or models, please place a new order and return the original item.

How To Exchange

For orders in the European Union:

Follow the instructions and choose your new size

Once the exchange has been registered, no changes can be made as this is automatic

You will receive your return label and instructions by email

As soon as your return is received at the warehouse, a new product will be shipped

Please note that we do not reserve products at the warehouse. If you want faster handling, please place a new order.

For all other regions:

Please register your return and place a new order.

Return Policy

You have the right to withdraw from your purchase within 14 days from the day you received the item, without providing any reason.

To exercise your right of withdrawal, you must send us a clear and explicit message stating that you wish to cancel your purchase.

How to proceed:
✔ Register your withdrawal request via our return service
✔ Or contact us via email at support@wydefootwear.com for further instructions.

To comply with the withdrawal period, it is sufficient that you send your message before the 14-day period has expired.

If you withdraw from your purchase, we will refund the full amount paid for the item, including any standard outbound shipping costs (only within the EU), without undue delay and no later than 14 days from the day we receive your withdrawal request.

Please note:

The return shipping cost is covered by the customer, unless otherwise agreed or if the return is due to an error on our part.
If you chose a more expensive shipping method at the time of purchase (such as express delivery), only the cost of the cheapest standard shipping will be refunded.

The refund will be issued using the same payment method used for the original transaction, unless otherwise agreed.

We may withhold the refund until we have received the returned item or until you provide proof of return shipment, whichever occurs first.

For questions regarding the right of withdrawal and returns, please contact us at:
support@wydefootwear.com

Return Shipping

You must return the item without undue delay and no later than 14 days after notifying us of your withdrawal.

Returns should be sent to:
Wyde Footwear c/o Shelfless
Fanérgatan 14b
566 33 Habo
Sweden

How to return your item:

When you register your return via our return service, you will receive the return address and a prepaid return label.
If you choose not to use our return service, you must send the package with a trackable shipping method and directly to our warehouse at the address above.
We cannot collect parcels from pickup points, so any package sent to a pickup location will not be collected and may be returned to the sender.

Important regarding return shipping costs:

The return shipping cost is covered by the customer, unless otherwise agreed or if the return is due to an error on our part.
If you choose your own shipping method, we recommend keeping the receipt and tracking number to avoid issues in case the package is lost.

We provide prepaid return labels for the following regions, with the cost deducted from your refund:

Sweden: 100 SEK (DHL)
Within EU: 10 EUR (DHL)
USA: 36 USD (UPS)

For other regions, we cannot provide prepaid return labels, and return shipping costs must be covered by the customer.

Shipping fees for initial orders, whether full or partial, are non-refundable.

Condition of Returned Items

You are only responsible for any reduction in value of the item if it has been handled beyond what is necessary to determine its characteristics and function.

Full refund applies if:

The shoes have only been tried on indoors and are returned in their original condition.

A depreciation deduction may apply if:

The shoes have been worn outdoors or show visible signs of wear. In such cases, we may deduct an amount from the refund in accordance with EU distance selling regulations.
If the shoes are so worn that they cannot be resold, we may deny a refund entirely.

Return Process

If you're in the EU or USA, a return label will be automatically generated when you request a return within the eligible time frame.

Once your return reaches our warehouse, please allow 3-7 business days for processing. Approved refunds will be issued to your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to post the refund.

If 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@wydefootwear.com.

Return Drop Off Locations

DHL Service Point Locations

UPS Access Point Locations

Uncollected Orders

If you don't pick up your order or refuse it, we reserve the right to charge you for the return shipping cost & warehouse handling.

Non-Returnable Items

For hygiene reasons, the following items are non-returnable:

Toe Spacers & Toe Separators (no returns accepted)

Socks (no returns accepted if packaging is broken)

If experiencing any issues with the products, please reach out to our support team support@wydefootwear.com

Damages & Issues

While we conduct quality checks on all products, mistakes can happen. If you receive a defective, damaged, or incorrect item, please notify us immediately so we can address the issue. Damage claims must be submitted before returning the product.

Wyde Footwear is not responsible for orders lost due to incorrect shipping information provided by the customer. Please double-check your details at checkout to avoid issues.

Additionally, Wyde is not responsible for unclaimed or refused packages. For lost packages, please contact the shipping carrier directly, as we cannot assist beyond the tracking information once the package leaves our warehouse.

Returns from UK, Norway, Switzerland

Customers are responsible for all fees associated with returns, including shipping costs, import duties, and any additional charges. Wyde Footwear does not cover or reimburse these expenses.

To minimize or avoid potential import fees, we recommend consulting your shipping courier for the best guidance before sending your return.

If these charges are not pre-handled before the package arrives in Sweden, it may be returned to you. If the Wyde team is able to intercept the package in time, any applicable costs will be deducted from your refund.

What Makes Wyde Unique?

Wide Toe Box for optimal function

Our shoes have a wide toe box that lets your toes spread out the way they're meant to. A lot of brands say this, but we actually do it.

This means your feet can be in their natural shape, and your big toe stays straight. This is good for your toes because it helps them stay aligned, strong, and work properly.

Flexible where it matters

The sole of our shoes is really bendy, which means your foot can move freely. This flexibility is great for your big toe, as it helps it move well, which is important when you walk or run. It helps your foot change between being flexible and firm at the right times while you're walking.

Zero Drop & No Toe Spring

Our shoes are designed so your weight is evenly spread across your whole foot when you stand or walk. This helps you walk and move in a more natural way. It's also good for the muscles in your heels and calves because it lets them move fully and get stronger. Plus, our shoes help the muscles in your foot work better and support the arch of your foot naturally.

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why get functional footwear?

We aim to reintroduce the innate human foot function that we believe can be restored in nearly everyone. Our shoes are meticulously designed to mirror the form of real feet, ensuring that you don't have to compromise between style and comfort. You deserve both, and we're here to deliver.

Happier feet

We have assisted thousands of individuals in breaking free from tight shoes and reclaiming their foot freedom.

Deformity Prevention

In our study, 'The Shoe Effect,' we have scientifically proven that modern footwear contributes to foot deformities.

Improve Mobility and Flexibility

We believe that the foot plays a central role in overall bodily function. Experience it for yourself!

Foot Strength

Another study demonstrates that wearing functional footwear led to a 57.4% improvement in foot strength