Returns
You can return your unworn/unused item(s) to our warehouse in Sweden for a refund within 14 days of receiving your order. The return must be registered at login.wydefootwear.comwithin 14 days of receiving your order.
Exchanges
Please note that we only offer refunds. If you wish to exchange your item(s), kindly place a new order. Size Exchanges are technically free within EU, see below for details.
Return Fees
We offer prepaid return labels for the following regions & prices deducted from your refund. If you place a new order (i.e Size Exchange) with the same email before the return is shipped back to our warehouse, we will not deduct a return fee within the EU.
Sweden: 100 SEK (DHL)
Within EU: 10 EUR (DHL)
USA: 36 USD (UPS)
For all other regions, we can not offer prepaid return labels. Return shipping fees are handled by the customer - therefore no shipping labels are provided for orders outside of EU or USA.
Shipping Costs
Outbound shipping costs are non-refundable for both full & partial order refunds.
Conditions for Refund
Any returned item not in its original condition or packaging, damaged, deemed unsellable, or missing parts for reasons not due to our error may be rejected or qualified for a partial refund.
Duties and Taxes
Duties and taxes collected by your local customs authority during checkout are non-refundable. If you're seeking a refund of duties and taxes, please follow the guidelines provided by your local customs office. Remember that only the order recipient can claim these fees with the returns paperwork. Wyde Footwear is not responsible for local customs departments rules or fees. If you have specific questions regarding how we send packages to your specific region, please contact our support team.
Non-Returnable Items
Certain items are non-returnable due to hygiene reasons or specific conditions:
- Toe Spacers (hygienic product - zero returns accepted)
- Socks (hygienic product - zero returns accepted if packaging is broken)
Damages and issues
Wyde performs quality control of every single shoe sold, however, human mistakes can happen. Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages must be reported prior to shoes arriving back at our warehouse.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same conditions apply, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Process
Once your return is registered, it will be reviewed and accepted/denied by our team. We will then send you a return label by email. Once your order arrives back at our warehouse, please allow 3-7 business days of handling before a refund is processed. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@wydefootwear.com.
Policy
Wyde Footwear is not responsible for lost orders due to incorrect addresses provided by the customer. Please take your time while checking out on our website to ensure that your order contains all of the correct information.
Wyde Footwear is not responsible for any unclaimed or refused orders. Any questions regarding lost packages should be directed to the shipping provider, as Wyde has no control beyond the tracking information once the item is shipped from our warehouse.
Updated: 23rd April, 2024